1. Introduction

At Fusion Group (“FG”) your privacy is of utmost importance, and we are committed to protecting your personal data. This Privacy Policy (“Policy”) outlines how we collect, use, and process the information we collect from you when you use our platforms, visit our website (https://www.fusionpay.co/), accessing our technologies, features, and services (collectively referred to as “Services”). By using our Services, you acknowledge and consent to the practices described herein.

 

2. Scope and Applicability

This Policy applies to all users of our Services worldwide. It also applies to anyone whose personal data we process as part of our business operations.

By submitting information to us, or using our products, services, technologies, or features, you acknowledge that you have read and agree to the collection, use, disclosure, and processing of your personal data (or the personal data of any individual you provide) as outlined in this Policy.

 

3. Data Controller

“We”, “us”, “our” and “FG” used in this Policy refer to the FG group company that serves as the Data Controller for your information/data. The specific Data Controller responsible for your information under this Policy depends on your country of residence and/or the entity that engage us to receive Services. You may contact our privacy team at [email protected] 

 

4. What types of information do we collect and why?

When you create an account with us to use our Services, we need certain information (not exhaustive) such as name, address, government-issued ID, tax ID, contact details, email address, and business information for identification and verification purposes for our KYC/AML due diligence process for us to comply with our legal obligations. We may collect and process transaction-related information (not exhaustive) such as payment details. We do not collect and process any personal information of children below 18 years of age.

 

Different types of personal information we may collect from you and how we process them:

1. Information you provide us
   • When you create an account to use our Services, you will have to provide certain personal information to us for security, identification and verification purposes. Additional information may include payment reason, geographic location, photograph, proof of address, proof of residency. Information required is not exhaustive in relation to our due diligence process.
   • The content of your communications with us, which we collect through emails, recorded phone calls, online chats, recorded online meetings, direct messages, and other methods.
   • Information collected through feedback and promotions voluntarily provided by you and not compulsory. Such information may be collected when you provide feedback to us about our Services, and/or when you participate in promotions. These collected information from you through feedback and promotions may be processed with our satisfactory discretion or when applicable, with your consent.
2. Information collected from you automatically from the use of our Services
   • We may collect information automatically when you use our Services or visit our website to prevent fraud, misuse, or to understand your use and to improve our Services. This may include but is not limited to the full Uniform Resource Locators (URL) clickstream to, through and from our website, Services your viewed, page interaction information, duration of visits to specific pages.
   • Information we may collect include but is not limited to; transaction information (e.g., payments processed through our Services), identification information (e.g., name, email address, contact information, internet protocol (IP) address used to connect your device to the internet, browser type and version, time zone), payment details (e.g. credit card information, bank account details)
3. Information collected from third parties or sources
   • We may collect information about you from other sources or third parties which may include but is not limited to the payment service providers you use to transfer money to us which will be providing us with your personal information, business associates, service providers, credit bureaus, advertising networks, analytics providers, other providers of credit information, financial institutions, companies and other official registers and databases, or other public information. We may check the information you have provided us against governmental or private identity record databases, with fraud prevention agencies or with credit reference agencies to verify your identity.

 

5. How will we use your personal information?

We process your personal information where permitted by law, based on several legal grounds depending on your location. This includes instances where you have provided consent for us to process your information, with local regulations applying when consent is the basis for processing. We may also process your information if it is necessary for our legitimate interests (or those of a third party), provided that your rights and interests do not override those interests. Additionally, we may process your personal data to comply with legal obligations, such as laws, regulations, court orders, or to fulfil contractual obligations to you. We may also process your personal information to communicate with you regarding your account and our Services. Lastly, we may process your information when necessary to protect your vital interests or the interests of others.

 

6. Who do we share your personal information with, and why?

Given the global nature of our operations, your personal information may be transferred to, processed in, or shared with parties located outside your country of incorporation, residence, or business operations. These parties may include our business partners, payment providers, financial institutions, service providers, or subcontractors engaged to fulfil our contractual obligations. All such transfers are carried out under strict confidentiality and in accordance with applicable data protection requirements, although the countries involved may have differing data protection laws.

 

We may also be required to disclose your personal data to law enforcement agencies or governmental authorities when mandated by applicable laws or pursuant to valid legal requests.

 

In addition, we may share certain personal information with advertisers, advertising networks, and analytics or search engine providers to support the delivery of relevant advertisements and to enhance and optimise our website and Services. Should we undergo a corporate transaction such as a merger, acquisition, restructuring, or sale of assets, your personal information may be disclosed to prospective or actual buyers, investors, or merger partners as part of the transaction process.

 

Your personal information may also be provided to payment beneficiaries when you initiate a transaction. We may further disclose your information where necessary to comply with legal or regulatory requirements, enforce our contractual rights, safeguard the rights and safety of our business, customers, or third parties, prevent or detect fraud or other unlawful activities, and respond to lawful requests such as subpoenas, court orders, or regulatory inquiries.

 

Additionally, we may process your personal information to assess financial and operational risks, pursue debt recovery, strengthen customer relationships, or, where you have provided consent, share relevant details in connection with your use of our Services.

 

You may request the list of who we have shared your personal information with by request with our privacy team at [email protected] 

 

7. Data retention and protection of your personal information

We retain your personal information for as long as necessary to meet our legal and regulatory obligations, fulfil any ongoing commitments to you, and support legitimate business purposes in accordance with applicable laws. Even if you close your account or request the deletion of your data, certain information may still be retained where required—for example, to complete pending transactions, comply with anti-money laundering regulations, detect or prevent fraud, satisfy legal or regulatory reporting duties, resolve disputes, or enforce our contractual rights.

 

Our retention periods are determined by multiple factors, including statutory requirements, industry guidelines, business needs, and our contractual obligations with you. Depending on these considerations, your data may be kept for the duration of your relationship with us and for at least seven years thereafter, or longer where required by applicable laws. Once the relevant retention period has lapsed, your data will be securely deleted or irreversibly anonymized.

 

We are committed to safeguarding your personal information and employ strict administrative, technical, and organizational measures to protect it from loss, misuse, unauthorized access, or accidental destruction. Access is restricted to authorised personnel who are bound by confidentiality obligations. While we implement robust security controls, no method of electronic transmission is entirely risk-free. We continuously review and enhance our security practices and will notify you of any data breaches in accordance with applicable legal requirements.

 

 

8. Your rights

Laws in your jurisdiction may grant you certain rights regarding the personal information we hold about you. If you have any questions about how we handle your data, you can contact us at [email protected] 

 

Exercising these rights might be subject to certain exemptions, such as to protect public interest, maintain legal privilege, or where the rights of other individuals are involved.

 

We may be required to retain certain information for record-keeping purposes or to meet legal and regulatory obligations—such as anti-money laundering requirements—even after you request the deletion of your data or close your account. This may also include retaining information necessary to complete transactions that were initiated prior to your request.

 

In most cases, you will not be charged for accessing your personal data or exercising your privacy rights. However, we may impose a reasonable fee or decline a request if it is unfounded, repetitive, or excessive. To protect your information, we may also request additional details to verify your identity before processing any data-related requests.

 

If you no longer wish to receive marketing emails, you can opt-out by sending us a request at [email protected] and we will process your request promptly, but please note that you will still receive essential administrative messages.

 

You have the right to:

• Request a copy of the personal information we hold and verify its lawful processing in a digital/machine readable format.
• Request corrections to inaccurate personal information about you and to suspend processing in this situation while the information is being verified.
• Request deletion of personal information when we have no valid reason to continue processing it, or when the data has been unlawfully processed.
• Withdraw consent for data processing, without affecting the lawfulness of prior processing.
• Object to direct marketing.

 

9. Changes to this Policy

We may update this Policy periodically to reflect changes in our practices, legal requirements, or operational needs. To the extent permitted by applicable law, your continued use of our Services after being notified of any revisions will constitute your acceptance of the updated Policy. If you do not agree with the modifications, you may choose to discontinue or deactivate your account and/or cease using our Services at any time.

 

10. Contact

If you have any questions, requests, or feedback regarding this Policy, you may contact our privacy team at [email protected]